General Terms of Use of the Website

1.Introductory Provisions and Information about the Website Provider

1.1. These General Terms of Use of the Website (hereinafter: the “Terms of Use”) govern access to and use of the website https://kontraloop.hr/ (hereinafter: the “Website”) and the rights and obligations of its users.

1.2. The Website is operated and maintained by Kontraloop d.o.o., with its registered office in Zagreb, Jankomir 33, 10000 Zagreb, Croatia, VAT/Registration No. (OIB): 71826480138, registered with the Commercial Court in Zagreb under registration number (MBS): 081662547 (hereinafter: “Kontraloop”, “we”, “us”, or “our”).

1.3. You may contact us by e-mail at kontakt@kontraloop.hr or by telephone at +385 (91) 444-3004.

1.4. “User” (or “you”) means any person who accesses or uses the Website.

1.5. By accessing and using the Website, you confirm that you have read, understood, and accepted these Terms of Use in their entirety. If you do not agree with these Terms of Use, please do not use the Website.

1.6. These Terms of Use apply solely to the use of the Website. Staying in our entertainment centre and using services provided therein are governed by the document “House Rules, General Terms and Conditions of Business and Use of Services of Kontraloop d.o.o.” (hereinafter: the “Terms of Service Use”), available at the entertainment centre and on the Website.

2.Website Content

2.1. The Website is for informational purposes only. Its purpose is to provide users with information regarding Kontraloop’s offer, in particular:

a) entertainment activities (bowling, darts, billiards, table football, shuffleboard, pinball, photo booth and other activities);

b) food and beverage offerings;

c) packages, birthday celebrations, and opportunities for organizing private and corporate events;

d) pricing, opening hours, location, contact details, and information about promotions, news, and events.

2.2. Prices displayed on the Website for particular services are for informational purposes only and are shown in euros (EUR), including value added tax (VAT). The prices stated in the valid price list are authoritative, and users will be informed about pricing in a transparent manner when making a reservation.

3.Rights and Obligations of Users

3.1. Users have the right to browse the Website free of charge and use its content for the purpose of obtaining information about Kontraloop’s offer.

3.2. Users undertake to use the Website in accordance with these Terms of Use and applicable laws.

3.3. Any use of the Website that may cause damage to Kontraloop, other users, or third parties is prohibited, including but not limited to:

a) using the Website in a manner contrary to law or in violation of the rights of Kontraloop or third parties;

b) using Website content in a manner that may infringe intellectual property rights or other rights of third parties;

c) attempting unauthorized access to the Website, its servers, systems, or data, or interfering with their operation;

d) interfering with or attempting to interfere with the proper functioning of the Website, including the spread of viruses, malicious code, or other technical content that may compromise system security;

e) collecting Website content through automated means (e.g. robots, scraping, or similar tools) without our prior written authorization;

f) using the Website for sending unsolicited messages or content that is offensive, discriminatory, false, or misleading;

g) impersonating Kontraloop or another person, or falsely representing an affiliation with Kontraloop.

3.4. Kontraloop is entitled to take appropriate measures against any User who violates these Terms of Use, including restricting access to the Website, removing unlawful or inappropriate content, and undertaking legal action to protect its rights and interests.

3.5. Users are liable for any damage caused to Kontraloop or third parties through unlawful or unauthorized use of the Website, in accordance with the general rules on liability for damages.

3.6. In the event of a violation of these Terms of Use, Kontraloop may take reasonable technical measures to prevent further access to the Website and, where necessary, notify the competent authorities.

4.Reservation Method and Cancellation Rules

4.1. It is not possible to order products or services, make reservations (bookings), or make payments online through the Website.

4.2. Reservations for entertainment activities, restaurant/bar tables, packages, and events may only be made:

a) by e-mail at rezervacije@kontraloop.hr for table, game, and children's birthday party reservations, or at a.buntic@kontraloop.hr for private parties and corporate events;

b) by telephone at +385 (91) 444-3004 and via WhatsApp during business hours; or

c) in person at our entertainment centre located at Vukovarska 207, Split, Croatia.

4.3. A reservation becomes valid only after confirmation by Kontraloop via telephone or in person. During the reservation process, you will be clearly and comprehensively informed about the price, duration of the reservation, any obligation to make an advance payment, cancellation conditions, and other necessary information in accordance with applicable consumer protection legislation. Following telephone confirmation of the reservation, Kontraloop will provide the consumer with confirmation of the concluded contract on a durable medium.

4.4. Reservation and service conditions, including reservation duration, late arrivals, cancellations, payments, and refunds, shall be governed by the Terms of Service Use applicable at the time of reservation and by relevant legal regulations.

4.5. Links to social media platforms available on the Website are for informational purposes only and do not constitute reservation or ordering channels. Any inquiry sent through such platforms shall not be considered a reservation.

5.Limitation of Liability

5.1. Kontraloop makes reasonable efforts to ensure that the information on the Website is accurate, complete, and up to date. Nevertheless, information regarding offers, prices, opening hours, menus, allergens, events, and promotions may change or contain unintentional errors (e.g. typographical or technical errors). Authoritative information is the information available at our premises or provided directly during the reservation process.

5.2. Information regarding allergens published on the Website is of a general informational nature. Please always inform our staff of any allergies or intolerances when placing an order, in accordance with the Terms of Service Use.

5.3. Kontraloop does not guarantee uninterrupted, error-free, or continuous availability of the Website. Access to the Website may be temporarily restricted or interrupted due to maintenance, upgrades, technical failures, or circumstances beyond our control. Kontraloop shall not be liable for any damage arising from accessing, using, or being unable to use the Website, nor for any decisions made based on information available through the Website.

5.4. The limitations of liability under this Article shall not apply to liability for damage caused intentionally or through gross negligence, liability for death, personal injury, or damage to health, nor to the extent such limitations would be contrary to mandatory laws, particularly consumer protection laws. These Terms of Use do not limit any rights that consumers may have under mandatory legal provisions.

5.5. The Website may contain links to third-party websites (e.g. social media platforms or mapping services). Kontraloop does not monitor such websites and accepts no responsibility for their content, availability, or data processing practices. By using such links, the User leaves this Website and does so entirely at their own risk.

6.Intellectual Property

6.1. All Website content, including texts, photographs, video and audio recordings, graphic designs, logos, trademarks, names, designs, software code, and all other materials, is protected by copyright and/or other intellectual property rights belonging to Kontraloop or third parties who have granted Kontraloop the necessary rights.

6.2. The Website and its content may only be used for personal and non-commercial purposes. Without Kontraloop’s prior written consent, it is prohibited to copy, distribute, publish, modify, or otherwise use Website content, particularly for commercial purposes.

6.3. If you become aware of any actual or potential infringement of intellectual property rights related to the Website, you must notify Kontraloop without undue delay.

6.4. By using the Website, you do not acquire any intellectual property rights or other rights relating to the Website content or its elements. These Terms of Use do not transfer any intellectual property rights to you.

7.Personal Data Protection

7.1. Kontraloop processes Users’ personal data in accordance with applicable personal data protection and privacy laws, including Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/2018).

7.2. Detailed information on the processing of personal data is available in the separate Privacy Policy available on the Website.

7.3. The Website uses cookies, which may involve the processing of personal data. Information about the use of cookies and similar technologies can be found in the Cookie Policy available on the Website.

8.Complaints and Responses to Consumer Complaints

8.1. Complaints regarding the Website or our services may be submitted in writing by e-mail to kontakt@kontraloop.hr, by post to Jankomir 33, 10000 Zagreb, Croatia, or in person at the information desk in our entertainment centre.

8.2. We will provide a written response to consumer complaints within 15 days of receipt.

9.Governing Law and Jurisdiction

9.1. These Terms of Use and the use of the Website shall be governed by the laws of the Republic of Croatia.

9.2. Any disputes arising out of or in connection with these Terms of Use that cannot be resolved amicably shall be submitted to the competent court in Zagreb, Croatia.

10.Final Provisions and Amendments to the Terms of Use

10.1. If any provision of these Terms of Use is found to be invalid or unenforceable, such invalidity shall not affect the validity of the remaining provisions, provided that they can remain in force independently of the invalid provision.

10.2. Kontraloop reserves the right to amend or supplement these Terms of Use, particularly for the purpose of compliance with legal requirements or changes to the Website’s services or functionalities.

10.3. Continued use of the Website after such amendments have entered into force shall be deemed acceptance of the amended Terms of Use by the User.